FAQ

Frequently Asked Questions
General Medical
Yes. Virtual Care members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, Virtual Care will connect you with a doctor licensed in your state.
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
Virtual Care is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
You cannot request a particular doctor. Virtual Care is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Virtual Care doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
This varies depending on your specific plan. Most plan designs allow you to use the Virtual Care service for you, your spouse and your dependents.
Virtual Care does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Virtual Care doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Virtual Care doctors. View the current list of DEA controlled substances
Virtual Care does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
We do not turn patients away because of pre-existing conditions.
Virtual Care consults are unavailable outside of the United States.